Facilities Dispatch Operator - Swing Shift

Responsibilities

• Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized manufacturing systems)
• Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel
• Enter, update, and track work orders within the CMMS system with a high level of accuracy
• Prioritize requests based on operational impact, safety, and mission-critical requirements
• Dispatch or notify appropriate maintenance personnel or contractors as needed
• Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)
• Support continuous improvement efforts in maintenance operations and call handling efficiency

Qualifications

• A high school diploma or equivalent required
• Experience in a call center, dispatch, or maintenance coordination role preferred
• Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly preferred
• Experience in aerospace, manufacturing, or industrial facility environments is a plus
• Strong communication skills, with the ability to interact with technical personnel and leadership
• Excellent data entry accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced, high-reliability environment
• Basic computer proficiency (Microsoft Office, enterprise systems)
• Ability to obtain and maintain any required security clearances

About the Role

The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS).

The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership.

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit ABM Employee Benefits.

Pay & Schedules

• Available: $21/hourly, weekday: Monday - Thursday | 11AM - 9:30PM
• $23/hourly, weekend: Friday - Monday | 11AM - 9:30PM