Facilities Director

About the role

The Facilities Director reports to the Executive Director and leads the overall facilities management operations in accordance with federal, state, local laws, and Phoenix standards, guidelines, and regulations.

Responsibilities

• Develop and implement maintenance plans, organizing and leading operations including maintenance, housekeeping, laundry, and security.
• Oversee minor repairs such as replacing faucet washers, faulty window latches, broken toilet handles, unclogging toilets/drains, changing light bulbs, tightening hinges, and repairing Saflok door lock units.
• Respond to all building emergencies and direct others based on the situation.
• Act as liaison between the Executive Director and external vendors.
• Monitor and evaluate Maintenance Log requests to ensure timely responses.
• Periodically inspect the building façade for damages and needed repairs.
• Coordinate efforts of consultants, contractors, and Phoenix resources for large-scale projects.
• Oversee touch-up paint jobs, furniture refinishing, moving, and disposal of materials.
• Monitor the HVAC system to ensure proper air quality and comfortable temperatures.
• Oversee tests, scheduled inspections, and maintain documentation for the fire protection system.
• Review monthly financial statements and implement action plans for deficiencies.
• Process and submit monthly expenses and budget data per Phoenix policies.
• Support the Regional Director of Facilities by providing technical training to other communities as requested.
• Train associates on utility shut-offs, emergency response protocols, safe chemical handling, housekeeping, laundry, and security procedures.
• Manage the department, including recruiting, hiring, training, coaching, and disciplining staff.
• Review timekeeping practices and payroll reports daily to ensure accurate recording and payment of hours worked.
• Attend regular meetings, including stand-ups, cross-over, department director meetings, town halls, and quality improvement sessions.

Requirements

• High School Diploma or GED required.
• Two (2) years of supervisory and management experience, including hiring, coaching, performance management, and daily operations supervision.
• Three (3) years of facilities experience with extensive knowledge of HVAC, plumbing, electrical, mechanical systems, and code compliance.
• Valid Driver’s License (if applicable).
• Certification may be required per state.
• Experience in maintaining water heat source pumps preferred.

Skills and Abilities

• Understanding of infection control procedures.
• Extensive knowledge of fire & life safety regulations and OSHA regulations.
• Ability to multitask and manage stress.
• Understanding and embrace of the assisted living philosophy.
• Flexibility to work weekends, evenings, and flexible hours to meet peak service delivery times.
• Ability to delegate assignments based on skills, roles, and interests.
• Strong written and verbal communication skills, including facilitating small group presentations.
• Tact and a helpful attitude in a customer service-oriented environment.