Facilities Coordinator II, Facilities Maintenance

About the role

Manage a high volume of incoming work orders in a timely and efficient manner, ensuring customer inquiries are resolved with appropriate suggestions. Develop partnerships by cold calling potential vendor partners, dispatching them for work orders, and verifying their arrival according to schedule. Handle multiple communication paths simultaneously, including phone, email, and data entry into the computer system to track and follow up on customer requests.

Responsibilities

• Answer customer questions about scope of services and provide solutions
• Cold call potential vendor partners to establish partnerships
• Dispatch vendor partners and ensure they arrive on schedule
• Manage high-volume email and phone communications
• Analyze customer inquiries to determine resolution paths
• Input and track customer requests in the computer system
• Prioritize tasks with overlapping timelines in a fast-paced environment
• Work independently, self-solve, and maintain accurate documentation
• Multitask while maintaining a positive attitude and professional demeanor
• Remain calm and composed when handling demanding customers or changing environments
• Support teammates and contribute to team goals as directed by the Manager
• Perform other duties as assigned by leadership

Requirements

• Ability to work in a moderate-noise office environment (e.g., computers, printers, light traffic)
• Frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, or balancing
• Frequent use of eye, hand, and finger coordination for office machinery
• Strong oral and auditory capacity for interpersonal and telephone communication
• Team player mindset with the ability to support colleagues