Facilities Coordinator

About the role

ServiceChannel is the leading cloud-based service automation platform for facilities management, offering a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. After almost 20 years, the company retains a startup spirit and is on a high growth trajectory. ServiceChannel empowers brands across retail, restaurant, grocery, convenience store, fitness, banking, education and health industries — including CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle — across 500+ brands in 70+ countries. In 2021, ServiceChannel joined Fortive Corporation, a Fortune 500 global industrial technology innovator focused on workplace safety, built environments and healthcare.

Responsibilities

• Respond quickly and efficiently to inbound support inquiries via Zendesk helpdesk, emails and phone calls
• Provide baseline training and guidance to Clients and Providers on ServiceChannel applications
• Identify system issues and report them to the Development Team
• Close the communication loop on all inquiries or issues in a timely and professional manner
• Partner with Clients' Facility Managers and coordinate service
• Manage compliance with scheduled maintenance services
• Review work order requests for cost saving opportunities related to the asset/equipment being repaired (Warranty, Landlord, etc.)
• Provide Special Project assistance with customer facing initiatives as they arise
• Monitor and evaluate Facility Emergency Work Orders
• Monitor internal reporting tools to ensure processes are adhered to
• Conduct quarterly business review presentations with customers
• Conduct weekly/biweekly operations meetings with clients
• Effectively work with cross functional teams to support internal and external initiatives
• Collaborate, communicate, and knowledge transfer to maintain a seamless workflow

Requirements

• 1-2 years experience working in a facilities support role
• Experience in the Facilities Management industry required
• Experience providing support and guidance on fundamental computer applications and product specific technical questions, particularly in a fast-paced environment
• Verbal and written English proficiency, including the ability to easily understand instructions and feedback and to respond fluently and precisely
• High proficiency in Microsoft Excel and PowerPoint required
• Strong attention to detail — accurately capture specific pieces of information and document these details in written form
• Adaptive and responsive to feedback and open to updating processes where required
• Collaboration and teamwork — support team members through cross-training, reviewing learning applications, remote communication methods, procedures, client expectations and program development
• Ability to work independently from home with a strong record of attendance and punctuality; on-time attendance to scheduled shifts required
• Demonstrated Time Management, Organizational and Problem-Solving skills
• Comfort level being on camera for remote meetings with Clients and Team Meetings
• High School Diploma or GED

Preferred qualifications

• Experience with Facilities Management in a Restaurant, Hospitality, Medical/Veterinary or Retail setting
• Record of success supporting Enterprise B2B SaaS products
• Experience using Salesforce and Gainsight

Benefits

• Medical, dental, vision, life and LTD insurance
• HSA (Health Savings Account)
• 401(k) retirement plan with match
• Flexible time-off policy
• Paid parental leave
• Dynamic, collaborative, entrepreneurial work environment with emphasis on work/life balance

Pay

Salary range: $51,300.00 - $85,700.00 (in local currency)

Schedule

Remote position covering 8:00 AM - 5:00 PM in your respective time zone.