Facilities Coordinator

About the role

The Facilities Ambassador plays a crucial role in enhancing the Workplace Experience for clients' colleagues, customers, and guests. They are integral to the Moments that Matter (MtM) programme, focusing on productivity, collaboration, and well-being.

Responsibilities

• Assist the Facilities Manager with operational activities including accounting, finance, maintenance, operations, vendor oversight, purchasing, and occupancy services.
• Approach tasks with an end-user experience perspective to continuously improve workplace quality.
• Provide administrative support to the team and manage building operations.
• Support and cover for Workspace Hosts or event team members as needed.
• Develop relationships with key stakeholders, landlords, managing agents, and facility vendors.
• Manage contractors to ensure they meet high standards and conduct regular inspections and audits.
• Procure vendors and services as necessary and maintain office supplies and services to meet standards.
• Ensure timely and accurate financial management, including accrual reports and finance trackers.
• Conduct site inspections, assessments, and audits, and adhere to safety procedures and building protocols.
• Implement and monitor property risk management programs and industry best practices.
• Maintain premises in good condition and manage duplicate office keys.
• Support disaster recovery and business continuity plans.
• Follow established escalation and incident reporting procedures.
• Provide support for regular management reports and projects.
• Achieve KPIs and SLAs.
• Manage physical assets and maintain an asset register.
• Reduce frustration among colleagues by anticipating and addressing pain points.
• Engage in continuous improvement and innovation to enhance workspace delivery.
• Support sustainability initiatives and contribute to LSEG's environmental goals.

Requirements

• Prior experience in facilities, property management, hospitality, or a related field is preferred.
• Knowledge of local occupational health and safety requirements and vendor management for specialized services is advantageous.
• Understanding of basic technical aspects of property, such as computer room air conditioning, chillers, fire protection systems, and mechanical & electrical systems, is advantageous.
• Proficiency in a range of information technology tools and platforms.
• Excellent communication, organization, and problem-solving skills.
• Ability to work independently with minimal supervision and handle stressful situations.
• Self-motivated, energetic, and flexible personality.