Facilities Coordinator

About the role

ABM, a leading provider of integrated facility solutions, is looking for a skilled and dedicated Facilities Coordinator to help with our customers, service providers, and employees to deliver some combination of our services with excellent customer service, both by looking after facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.

Responsibilities

• Drives the operational processes for work order management and service partner follow up.
• Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities.
• Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
• Works with Managers or Trade Specialists on resolution of problems.
• Works with client and service provider personnel to maintain and troubleshoot system access and usability.
• Provides required reporting, data, and dispatch updates for assigned client(s).
• Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing.
• Informs Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
• Supports Digital & Technology development by providing user acceptance testing for system releases.
• Supports successful operations consistent with ABM policies, programs, procedures, systems and guidelines.
• Monitors and controls operatives to ensure completion of tasks to a high standard.
• Completes paperwork and communicates with Line Manager.
• Trains staff and maintains records.
• Ensures time and attendance are monitored and completed for payroll each month.
• Prioritizes calls based on severity and availability of appropriate service tech.

Qualifications

• Knowledge of customer service principles and practices.
• Proficiency with Google suite and Google products.
• Validated professional verbal and written communication skills.
• Familiar and comfortable making outbound calls.
• Good communication skills both verbal and written.
• Smart clean appearance.
• Can work as part of a team as well as working alone.
• Proactive/can do attitude to work.
• Punctual, trustworthy, and have a good eye for detail.

Pay

$36.00 - $45.00 per hour (U.S. Dollars). The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.