Facilities Compliance and Operations Coordinator

About the Role

Come join the Plant Operations team at Mercy Medical Center, part of Trinity Health Of New England. Under the direction of the Director, plans and manages administrative and operational activities for the office. Relays confidential information, gathers and interprets information to develop complex reports, and provides oversight and guidance to high-importance projects. Represents the department in resolving problems, exchanging information, and interpreting departmental policies and procedures.

Responsibilities

• Prepares complex administrative reports, presentations, statements, rosters, etc.
• Assists the Director with Joint Commission and other regulatory compliance, documentation, and related duties.
• Supports all aspects of Environment of Care and Joint Commission standard compliance, including document preparation and maintenance for survey.
• Participates in meetings and activities to support life safety documentation as required.
• Provides leadership of the Facilities Work Order management system, including system design, configuration, scheduling, coordinating work assignments, developing performance reports, and managing customer satisfaction surveys.
• Interacts frequently with executives, medical staff, and outsiders to obtain or relay information, arrange meetings, and gather data.
• Answers inquiries concerning departmental activities, operations, policies, and procedures.
• Develops, maintains, revises recordkeeping and filing systems, and classifies, sorts, and files correspondence, records, and documents.
• Responsible for the development of the department's scorecard reporting; notifies manager of errors.
• Works with Purchasing and Accounts Payable to investigate invoices and purchase orders, supports ordering parts or services, approves department invoices, and maintains vendor payment reports.
• Supports the Director in all efforts and provides administrative support to high-importance projects.

Requirements

• Bachelor's degree required, or evidence of continuous matriculation with completion within four (4) years.
• Minimum of three (3) years' experience providing increasingly responsible duties and authority.
• Experience and judgment to plan and accomplish goals.
• Strong computer skills, including Microsoft Office applications; knowledge of Time and Attendance and Ordering systems preferred.
• Robust interpersonal, leadership, organizational, and decision-making skills; strong team player.
• Experience in Lean or Six Sigma performance improvement initiatives preferred.
• Keen understanding of HIPAA rules and regulations.
• Demonstrates expertise in healthcare concepts, practices, and procedures.
• Professional, respectful, and compassionate demeanor.

Working Conditions

• Normal office environment with regular use of computers and electronic equipment.
• Minor lifting (11-24 lbs.), carrying (11-24 lbs.), and/or pushing (35-50 lbs.).
• Ability to set and organize work priorities and adapt to frequent changes.
• Ability to work concurrently on multiple tasks/projects in a potentially stressful environment with diverse personalities and work styles.
• Must comply with Trinity Health policies and procedures.

Benefits

• Full-time, 40 hours per week with a rotating shift.
• Career growth and advancement potential.
• Award-winning Patient Access Department.

Pay

Pay Range: $24.85 - $39.75 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may vary based on location.