Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals at no cost
- Participate in sabbaticals of up to four weeks after five years of employment
- Work in a high-pressure, real-time environment
- Work second and/or third shifts, as well as weekends
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to working second and/or third shifts, as well as weekends
- Eligible to work in the United States without visa sponsorship
- Relocating to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working second and/or third shifts, as well as weekends
- Eligible to work in the United States without visa sponsorship
- Relocating to the Madison, WI area (relocation assistance available)
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Global healthcare
- Flexible meal options
- Up to four weeks sabbatical after five years of employment
Pay
Compensation is commensurate with experience.
Schedule
Second and/or third shifts, as well as weekends.
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Global healthcare
- Flexible meal options
- Up to four weeks sabbatical after five years of employment
Pay
Compensation is commensurate with experience.
Schedule
Second and/or third shifts, as well as weekends.
Company Information
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to building the best products and delivering the best experiences for our customers. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals.