Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to 50 meals per week for yourself and your colleagues
• Work in a high-pressure, real-time environment
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Ensure a safe environment and help restore normal operations quickly and effectively

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days

Qualifications

• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Award-winning campus with a unique design to enhance productivity
• Global healthcare coverage
• Stock grants to give you an even greater stake in the success of Epic and our customers
• Annual raises and bonuses
• Two weeks of paid sabbatical after five years

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers. Details are confidential and not publicly disclosed.

Schedule

Open to 2nd and 3rd shift, as well as weekend days.

Skills

Strong situational awareness and decision-making skills
Excellent communication and coordination abilities
Experience or interest in security operations, emergency response, or a related high-volume field

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Award-winning campus with a unique design to enhance productivity
• Global healthcare coverage
• Stock grants to give you an even greater stake in the success of Epic and our customers
• Annual raises and bonuses
• Two weeks of paid sabbatical after five years

COVID-19 Vaccination

We require all employees to be fully vaccinated against COVID-19.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to creating and maintaining a diverse workplace. Diversity, equity, and inclusion are written into our principles.