Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity across Epic's global campuses
• Monitor real-time alerts and manage access and security systems
• Oversight of building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Clock in and coordinate emergency responses during disruptions
• Work closely with internal teams and emergency services
• Ensure a safe environment and restore normal operations

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in the United States
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID-19 vaccination

Skills

• Situational awareness and decision-making skills
• Communication and coordination abilities
• High-pressure, real-time environment experience
• Security operations, emergency response, or related high-volume field experience
• Flexibility to work 2nd and 3rd shifts, as well as weekends

Benefits

• Comprehensive benefits to keep you healthy and happy
• Merit-based compensation reflecting the impact of your work
• Award-winning healthcare globally
• Stock grants to give you an even greater stake in the success of Epic and our customers
• Annual raises and bonuses

Pay

Compensation is commensurate with experience.

Schedule

Open to working 2nd and 3rd shifts, as well as weekends.