Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cook up to restaurant-quality meals at a fraction of the cost
• Work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively
• Enjoy a unique, supportive workplace culture with perks like free meals and a sabbatical after five years
• Participate in activities like kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, and running a marathon in Antarctica
• Contribute to the development of software that supports the delivery of quality care for all patients

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in the United States
• Passionate about healthcare technology
• Willing to relocate to Madison, WI

Skills

• Security operations
• Emergency response
• High-volume field experience

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Stock grants
• Global healthcare coverage
• Annual raises and bonuses

Pay

• Compensation is competitive and reflects the impact of your work

Schedule

• Open to 2nd and 3rd shifts, as well as weekends

Benefits

• Free meals
• Sabbatical after five years

COVID-19 Vaccination

• Required for employment