Facilities Command Center Technician
About the role
As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals at a fraction of the cost
- Participate in sabbaticals of up to four weeks in a foreign location
- Collaborate with internal teams and emergency services to ensure a safe environment
- Work in a high-pressure, real-time environment
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocating to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working in a high-pressure, real-time environment
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocating to the Madison, WI area (relocation assistance available)
Skills
- Security operations
- Emergency response
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Award-winning campus with a focus on productivity and wellness
- Annual raises and bonuses
- Stock grants
Pay
Compensation is commensurate with experience.
Schedule
Second and third shifts, as well as weekends, are available.
Benefits
- Healthcare is global
- Comprehensive benefits package
- Annual raises and bonuses
- Stock grants
COVID-19 Vaccination
Vaccination is required.
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to diversity and inclusion in all aspects of our work. We believe that diverse teams deliver the best products and services for our customers. We are proud to be an Equal Opportunity Employer.