Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cook up to restaurant-quality meals at no cost
• Work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively
• Live in Madison, Wisconsin, a city known for its rising tech talent
• Enjoy comprehensive benefits including healthcare, merit-based compensation, annual raises, bonuses, and stock grants
• Participate in diverse, equitable, and inclusive practices
• Work in a high-pressure, real-time environment
• Work second and/or third shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Eligible to work in the United States without visa sponsorship
• Relocate to the Madison, WI area (relocation assistance available)
• Be eligible to receive the COVID-19 vaccine

Qualifications

• Openness to 2nd and 3rd shift, as well as weekend days

Skills

• Security operations
• Emergency response

Benefits

• Comprehensive benefits including healthcare, merit-based compensation, annual raises, bonuses, and stock grants

Pay

Merit-based compensation reflecting the impact of your work on the company and our customers.

Schedule

Second and/or third shifts, as well as weekends.