Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cooking and eating at a cost-effective price in a city known for its rising tech talent
• Ensuring a safe environment and helping restore normal operations quickly and effectively
• Working closely with internal teams and emergency services

Requirements

• Live affordably in a city known for its rising tech talent
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Openness to 2nd and 3rd shift, as well as weekend days

Qualifications

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field

Skills

• Highly adaptable to a fast-paced, real-time environment

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Annual raises and bonuses
• Stock grants

Pay

Compensation is competitive and commensurate with experience.

Schedule

Open to 2nd and 3rd shift, as well as weekend days.

Benefits

• Global healthcare
• Stock grants

Company Culture

Epic offers a unique campus designed to enhance productivity and creativity, with restaurant-quality meals at a fraction of the cost. After five years, employees earn a four-week sabbatical anywhere in the world.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to delivering the best possible care to our patients and customers.