Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.
• Identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur.
• Work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Skills

• Situational awareness and decision-making skills
• Communication and coordination abilities
• High-pressure, real-time environment
• Security operations, emergency response, or a related high-volume field
• Shift flexibility (2nd and 3rd shift, as well as weekends)
• US work authorization
• Relocation to Madison, WI

Benefits

• Live affordably in a city known for its rising tech talent
• Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin
• Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor)
• Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica
• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Award-winning healthcare
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Designing software that supports the delivery of quality care for all patients

Pay

Compensation is competitive and commensurate with experience.

Schedule

Open to working in a high-pressure, real-time environment, including 2nd and 3rd shifts, as well as weekends.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Award-winning healthcare
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Designing software that supports the delivery of quality care for all patients

COVID-19 Vaccination

As a condition of employment, you must be fully vaccinated against COVID-19.