Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.
- Identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur.
- Work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Open to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Skills
- Situational awareness and decision-making skills
- Communication and coordination abilities
- High-pressure, real-time environments
- Security operations, emergency response, or related fields
Benefits
- Live affordably in a city known for its rising tech talent
- Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.
- Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
- Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
- We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers.
- Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride.
Pay
- Merit-based compensation reflecting the impact your work has on the company and our customers
Schedule
- Open to working in a high-pressure, real-time environment
- Open to 2nd and 3rd shift, as well as weekend days
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to creating and maintaining a diverse workplace. Diversity, equity, and inclusion are written into our principles.
COVID-19 Vaccination
As a condition of employment, you must be fully vaccinated against COVID-19.