Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to date, restaurant-quality meals at a fraction of the cost of other options.
• Participate in sabbaticals of up to four weeks after five years of service.
• Work in a high-pressure, real-time environment.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.

Qualifications

• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact your work has on the company and our customers.
• Annual raises and bonuses.
• Stock grants, giving you an even greater stake in the success of Epic and our customers.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are available.

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations, emergency response, or a related high-volume field.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact your work has on the company and our customers.
• Annual raises and bonuses.
• Stock grants, giving you an even greater stake in the success of Epic and our customers.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are available.

Location

The position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Equal Opportunity Employer

Epic is an Equal Opportunity Employer. Diversity, equity, and inclusion are written into our principles.