Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to restaurant-quality meals at no cost to you.
• Take advantage of a four-week sabbatical after five years with Epic.
• Participate in team-building activities like kayaking, attending concerts, building libraries, and running marathons.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocating to the Madison, WI area (relocation assistance available).

Qualifications

• Open to working in the United States.
• Eligible to work in the United States without visa sponsorship.
• Relocating to the Madison, WI area (relocation assistance available).

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact of your work on the company and our customers.
• Global healthcare coverage.
• Stock grants to give you an even greater stake in the success of Epic and our customers.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, may be required.

Skills

• Security operations, emergency response, or a related high-volume field experience or interest.

Benefits

• Comprehensive benefits package.
• Annual raises and bonuses.
• Stock grants.

Benefits

• Healthcare is global.
• Building the best ideas from around the world into Epic software is a point of pride.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to diversity and inclusion in all aspects of our organization. Learn more about our commitment to equality at https://careers.epic.com/EEO.