Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals at no cost
• Participate in sabbaticals of up to four weeks after five years of employment
• Work in a high-pressure, real-time environment
• Work second and third shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to working second and third shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working second and third shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Opportunities to travel and volunteer

Pay

Compensation is commensurate with experience.

Schedule

Second and third shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Opportunities to travel and volunteer

Pay

Compensation is commensurate with experience.

Schedule

Second and third shifts, as well as weekends.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to diversity and inclusion in all aspects of our work. We believe that diverse teams make us stronger and more innovative, and we strive to create an inclusive workplace where everyone can thrive.