Facilities Associate

About the Role

The Facilities Associate (Maintenance Technician I) is responsible for the maintenance, repair, and upkeep of Topgolf’s venue, grounds, equipment, and systems. You’ll complete maintenance tasks, troubleshoot issues, respond to maintenance calls, and help keep every part of the venue operating at its best — all while upholding safety standards and engaging with guests and teammates in a way that reflects Topgolf’s values. This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.

Responsibilities

• Maintain and Repair the Venue:
  • Complete all maintenance and repair tasks as directed by the Facilities management team, across all areas of the venue.
  • Troubleshoot and resolve issues with equipment, systems, and infrastructure throughout the venue and grounds.
  • Monitor the operation and proper use of all equipment and systems to identify issues before they become problems.
  • Monitor the use and inventory of spare parts, maintenance supplies, and equipment and flag shortages proactively.
• Respond and Communicate:
  • Answer and respond to maintenance calls for assistance promptly and with a sense of urgency.
  • Communicate accurately and effectively with guests and team members about maintenance status, safety concerns, and repairs in progress.
  • Report all significant issues, safety hazards, and unresolved deficiencies to the Facilities Manager immediately.
  • Adhere to all safety, health, and environmental policies and procedures at all times.
• Support The Guest And Team Experience:
  • Engage with guests in a friendly and professional manner when working in guest-facing areas of the venue.
  • Support teammates across Facilities and Operations to keep the venue fully operational and guest-ready.
  • Participate in training to build your maintenance skills and grow within the Facilities team.
  • Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring.

Qualifications

• No experience required — we will train you; desire to learn maintenance and technical skills strongly preferred.
• 6+ months of maintenance experience or trade school certificate(s) in electrical, plumbing, or maintenance preferred.
• Valid driver’s license required; high school diploma or equivalent preferred.
• Must be 18 years of age or older as required by state or local law.

Physical Requirements

• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, climbing, and moving throughout all areas of the venue.
• Ability to lift, carry, and move items up to 50 pounds independently and up to 75 pounds with assistance.
• Ability to navigate stairs, ramps, ladders, and multi-level areas of the venue.
• Ability to work in varying temperature and weather environments, including outdoor grounds, mechanical rooms, rooftops, kitchen-adjacent spaces, and walk-in coolers or freezers.
• Ability to perform repetitive physical tasks including bending, kneeling, reaching, gripping, and operating powered equipment and hand tools safely.
• Ability to communicate clearly in a high-energy venue environment with moderate to high levels of background noise.

Pay

Pay Range: Min $19.00 - Max $21.00

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.