Facilities Assistant

General Overview

The Maintenance Technician with Guest Support responsibilities plays a central role in the daily operation of Heirloom - Nashville's 11-unit portfolio. This role oversees market operations and manages relationships with third-party contract service providers. It involves executing basic repairs and preventative maintenance to ensure properties meet Heirloom's standards, communicating with guests, and supporting them.

Guest Service Functions

• Provide in-person and remote support for guests during peak check-in and check-out periods, ensuring positive first and last impressions and creating repeat guests.
• Collaborate with the Maintenance Technician to expedite maintenance ticket completion, especially in cases of significant discomfort or distress, and coordinate onsite maintenance and guest support.
• Handle all incoming guest communications (text, email, phone calls, online messages) in accordance with company policy.
• Elevate guest experience for VIP guests and provide unique anticipatory hospitality for special occasion visitors.

Maintenance Technician Functions

• Handle scheduled preventative maintenance and basic repairs, including:
• - Essential home repairs such as repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
• - Troubleshooting equipment repairs (HVAC, electrical, plumbing), determining if a third-party technician is necessary.
• - Hanging and mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc.
• - Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc.
• - Basic carpentry repair.
• - Drywall repair (patching and painting).
• - Conduct routine cleaning and preventative maintenance on free-standing hot tubs.
• - Assist with inspections of premises, equipment, and systems.
• - Diagnose and correct mechanical, plumbing, and electrical issues, or coordinate with subcontractors as needed.
• - Assist in overseeing third-party technicians when professional repairs are necessary.
• - Report needed repairs, low-stock items, and facilities maintenance needs promptly.
• - Assist with new property installations as needed.
• - Anticipate guest needs, prevent and solve guest issues, and ensure assigned homes are damage-free and well-maintained.
• - Troubleshoot guest issues and support the overall guest experience.

Requirements

• Valid driver’s license, upstanding driving record, and access to a reliable vehicle (truck or van).
• Lives in close or commutable proximity to Nashville.
• Prior in-house maintenance experience (3-5+ years) or comparable experience.
• Excellent verbal and written communication skills, polished telephone manner.
• Highly proficient in the use of hand and power tools.
• Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor.
• Prior experience with drywall repairs and painting, including patching and repairing drywall damage.
• Prior experience with basic carpentry, such as repairing a broken bed support beam, building a basic floating shelf, and repairing a screen door.
• Prior experience with basic plumbing, including repairing and replacing toilets and garbage disposals, unclogging drains, and knowing when a professional is needed.
• Can replace and hang electrical fixtures such as pendants, sconces, and ceiling fans.
• Able to lift 50 lbs and climb a ladder.
• Any construction background or trade certification is a plus, but not required.

Schedule & Compensation

• Part-time role based in Nashville, TN.
• Variable work schedule based on business needs, typically 3 to 4 days per week, 6 to 8 hours per day.
• Weekend availability is required, with the most common weekend being Sunday.
• Hourly compensation with mileage reimbursement.

Property Management

Nashville, TN