Jobs · Management · Massachusetts

Facilities and Events Manager

University of Massachusetts Amherst · Amherst, MA · 2 wk ago
ManagementFull-time

Facilities Operations and Maintenance Management

Serves as the primary building-level manager for facilities operations, identifying needs, coordinating responses, and ensuring timely resolution of issues affecting building occupants. Manages maintenance and repair processes in partnership with Facilities and Campus Services, prioritizing requests, monitors progress and ensures satisfactory completion of work. Conducts regular assessments of building conditions and operational readiness, identifying maintenance, safety, space, and infrastructure needs and recommending solutions. Oversees vendor access, contracted services, and facility-related projects, ensuring alignment with university policies, operational requirements, and departmental objectives. Partners with department and college leadership to support capital improvements, renovations, and long-range facility planning efforts.

Instructional and Technology Infrastructure Support

Oversees operational support for instructional and production technologies within classrooms, studios, labs, and collaborative spaces, ensuring resources remain functional and accessible. Serves as the primary liaison to Information Technology regarding classroom technologies, equipment maintenance, hardware replacement planning, and infrastructure improvements. Directs the planning and oversight of contractor-supported installation, maintenance, calibration and servicing of computer labs, digital plotters/printers, fabrication technologies, and specialized instructional equipment. Manages equipment inventory and lifecycle replacement planning, evaluating operational needs, assessing equipment needs, and recommending upgrades, replacements, and future investments to support instructional and operational objectives. Develops and maintains documentation, procedures, and resources related to building technologies and specialized equipment.

Lab and Studio Space Management

Oversees the operational readiness and effective utilization of studios, labs, fabrication spaces, exhibition areas, and other shared instructional environments. Establishes, implements, and continuously improves operational procedures and standards for specialized spaces and equipment. Manages environmental health and safety compliance activities in collaboration with EH&S, interpreting applicable requirements and operational protocols. Develops and delivers training and guidance for faculty, staff, and student employees on the use of building resources, equipment, and space procedures to ensure safe and effective operations. Identifies opportunities to improve space utilization, operational efficiency, and user experience throughout the Design Building.

Event Management

Serves as the operational lead for building-based events, exhibitions, lectures, studio reviews, critiques, presentations, and related activities requiring facilities coordination and logistical support. Manages event implementation processes, including space configuration, room setup and turnover, furniture arrangement, exhibition preparation, technology readiness, and coordination of operational support services. Consults with faculty, staff, and event organizers regarding space capabilities, setup requirements, timelines, and logistical considerations to support successful events. Develops and maintains standardized procedures, timelines, and operational expectations for recurring and high-profile events. Evaluates and prioritizes competing event support requests, anticipates operational challenges, and implements solutions to ensure effective service delivery across participating departments.

Other Functions

Provides operational support for building functions and administrative processes, ensuring continuity of services and effective day-to-day operations. Performs related duties as assigned or required to meet department, executive area/division, and university goals and objectives.

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