Facets Configuration Manager (Remote - US)

About the role

As a Facets Configuration Manager, you will make an impact by leading end-to-end configuration delivery for healthcare payer implementations, platform transformations, product launches, regulatory initiatives, and migration programs. You will be a valued member of the Healthcare Payer Delivery & Transformation team and work collaboratively with business stakeholders, client leadership, operations teams, technology partners, and delivery teams to ensure successful configuration strategy, governance, quality, and execution.

Responsibilities

• Lead configuration delivery across multiple Facets functional areas, including Membership, Group, Product & Benefits, Provider, Claims, Workflow, Billing, Customer Service, and Accounting.
• Translate business, operational, contractual, and regulatory requirements into scalable and sustainable configuration solutions.
• Establish and govern configuration standards, design controls, traceability processes, quality reviews, and approval frameworks.
• Manage configuration scope, timelines, estimates, dependencies, releases, environment promotions, and implementation readiness activities.
• Oversee configuration, migration, testing, deployment, and production support efforts across complex healthcare transformation initiatives.
• Drive solution reviews, impact assessments, defect resolution, risk mitigation, and release management activities.
• Provide leadership, mentoring, and work allocation for onsite and offshore configuration teams while fostering collaboration and delivery excellence.
• Partner with business, compliance, operations, technology, vendors, and client stakeholders to ensure alignment and successful program outcomes.
• Deliver executive-level reporting, governance updates, delivery metrics, and recovery plans to support informed decision-making.
• Support production stabilization, root-cause analysis, configuration audits, and continuous improvement initiatives.

Requirements