Faces Store Supervisor

What You'll Be Doing

At Chalhoub, creativity is a team effort! Working as a Store Supervisor of Faces, you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team, and ensuring full adherence to the brand’s guidelines and store processes.

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
• Define, execute, and monitor the store action plan to achieve sales targets and KPIs
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities
• Stay ahead of the latest trends, products, and competitors and share feedback with relevant stakeholders in the back-office team
• Think hybrid by leveraging all types of points of sale, online and offline
• Team Leadership and Development
• Provide a clear vision to the team about the business and the store’s vision and key directions
• Identify, recruit, develop, and retain strong talents
• Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the leadership and HR teams
• Act as a coach for the team members and promote a growth mindset by leveraging the Group’s available learning tools and platforms, and constantly monitor the team’s development plans and professional growth
• Ensure performance improvement plans are discussed and documented in a transparent manner
• Customer Experience
• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business, including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
• Operational Excellence
• Ensure all sales and operational policies and procedures are followed and maintained in the store
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality, and no fulfillment action is pending in the store
• Leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or otherwise trained on it
• Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand’s VM guidelines
• Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, work closely with relevant teams to constantly improve them, and escalate any issues or concerns for prompt action
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours

What You'll Need To Succeed

• Experience managing a team within the retail industry is required
• Excellent communication skills in English and Arabic, with a proven ability to manage and influence diverse stakeholders
• Analytical mindset capable of translating KPIs into actionable business improvements
• Skilled in conflict resolution and navigating complex challenges with a solution-oriented approach
• Agile professional who thrives under pressure and adapts quickly to changing priorities