F&I (Finance & Insurance) Manager

Job Duties

• Present credit applications to and acquire approval from financial sources on all finance or lease deals.
• Devise methods and follow established procedures to enable proper and timely completion of all sales related paperwork.
• Scrutinize all paperwork for any errors and ensure accuracy of all paperwork prior to our customer leaving our dealership.
• Create and maintain positive working relationships with all finance and leasing sources.
• Yield satisfactory levels of profits and revenue for the dealership by selling Finance and Extended Service Contract / Protection programs to all customers who purchase both new and used automobiles.
• Actively cross-sell accessories, parts, and ready to ride products to customers.
• Set and achieve personal monthly sales gross generation and product penetration goals.
• Work in conjunction with the Sales team and assist all Sales team members and Sales Managers as needed or requested.
• Actively support overall company policies and procedures and uphold the dealer’s philosophy of conducting business.
• Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service.
• Handle all customer complaints courteously and efficiently, exhibiting a positive attitude, empathy, and our dedication to making the experience positive for our customers.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects, business requirements, or customer requests.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of the changes in products and services we offer to our customers.
• Know, understand, and follow the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evenings, weekends, and holiday work schedules as required/planned.

Requirements

2-Years or more of automotive Finance Manager experience.