F&B Supervisor (IVD)

About the Role

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits, and secret dining experiences.

Responsibilities

• Ensure punctuality; report to the F&B office 5 minutes prior to duties and sign the attendance sheet. Return to the office and sign off at the end of every shift.
• Attend all guests promptly; meet, greet, and seat guests.
• Check linen stock, issue it to waiters, and exchange new linen for soiled ones.
• Ensure the storage and temperature of all beverages in the bar/displays.
• Check daily house count arrivals and departures, special events, and VIP movements at the start of each shift.
• Maintain hygiene standards set by the F&B department.
• Ensure welcome drinks and face towels are served to new arrivals on time (applies to Coffee Shop).
• Maintain personnel hygiene, grooming, and supervise safe and hygienic work practices of all staff.
• Direct and follow up on the activities of all service personnel to ensure smooth workflow and proper guest service.
• Train staff to execute tasks/services according to Sun Island’s S.O.Ps.
• Provide ongoing feedback to service personnel to improve service standards.
• Communicate with superiors regarding all operational aspects.
• Assist in staff induction and motivate them to promote F&B sales.
• Handle guest complaints professionally and regularly check guest satisfaction.
• Ensure the outlet is ready to open 15 minutes prior to posted opening time.
• Supervise and check the preparation and maintenance of workstations, work areas, and back-of-house areas for hygiene and sanitation.
• Maintain inventory and adequate stock of necessary commodities at the outlets.
• Identify operational deficiencies and implement countermeasures.
• Ensure all special events and theme dinners are ready 15 minutes prior to posted opening time.
• Undertake any other tasks assigned by the F&B Manager or department in-charge.
• Ensure strict adherence to all outlet cashiering procedures.
• Demonstrate loyalty toward job and management.

Requirements

• Ability to focus on guest needs while remaining calm and courteous at all times.
• Knowledge of Micros/POS systems.
• At least 2 to 3 years of experience in the hotel industry.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Values

• Serve with Humility
• Radiate Optimism
• Rely on Our Family