F&B Supervisor

Description

The Food and Beverage Supervisor is responsible for effectively using all assigned food and beverage personnel to achieve maximum operating results, revenue enhancements, and cost of goods control. Ensures that guest’s service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service. Provides leadership and direction for assigned employees in the restaurant/beverage areas and supports all Casino initiatives throughout the property.

Duties And Responsibilities

• Assists Food & Beverage Managers in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operation's ability to reduce or contain costs or generate additional revenue
• Helps develop and implement customer service training programs as needed; Ensures that the restaurant/beverage areas support the Casino by providing outstanding service to VIP guests and during special events
• Aid Food & Beverage Managers implementing cost control procedures and standards of performance; Administers scheduling programs to ensure the highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions, and release of personnel
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment from disseminated pre-shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Ensures sufficient inventories are maintained to meet the needs of the operation

Job Requirements

• High School diploma or GED required or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
• Two (2) years’ Food and/or Beverage Supervisory experience– required
• One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department– required
• Two (2) years’ experience in the hiring position’s Department– required
• Must be twenty-one (21) years of age or older
• Experience in multi-shift, complex organizations; Problem solving and decision-making ability
• Extensive knowledge of food products and service techniques
• Familiar with financial data and cost control techniques
• Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once with minimal direction
• Ability to compile, compute, and analyze pertinent data needed for reports
• Ability to work with computer-based time and attendance, and/or client-booking systems, as well as the Micros Point of Sale system
• Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully pass a job interview, including a guest service audition
• Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training
• Must complete ServeSafe Sanitation training
• Willing to work odd and irregular hours
• Willing to travel and participate in training as recommended or required
• Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas
• Willing to handle guest and employee conflicts calmly and rationally
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

Compensation: $20.30 – $25.05 per hour, with starting pay based on factors such as experience, qualifications, and skills.

Benefits

• Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA).
• Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.