F&B Supervisor

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. About The Fenway Hotel Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development hotel and a member of the prestigious Autograph Collection® of Marriott International, Inc. The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property has created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you. It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today! Tampa Bay Top Workplaces “Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times—a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!” Job Summary The Food and Beverage Supervisor oversees the daily operations of food and beverage services to ensure high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves supervising staff, managing inventory, assisting with banquet operations, and supporting the implementation of service standards and operational procedures. The Supervisor works closely with the Food and Beverage Manager, Assistant F&B Manager(s) and kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations, while also handling guest concerns, training team members, and maintaining a positive and professional work environment. Job Responsibilities Oversee daily restaurant operations from guest arrival to departure, ensuring exceptional service and positive guest retentionUse proper tools for running shifts, e.g. schedules, floor plans, reservations, etc. Assist the F&B Managers with any functions within the restaurant or banquet areaResponsible for daily function of the restaurant operation to include the barsOpen and close shifts in accordance with the managers’ checklistEnsure team is in proper uniform / approved attireRotate stations fairlyMonitor accuracy of hours/menus on Opentable. Reply to guest reviews. Solve issues such as call outs or any other daily issue that should arise with team membersConduct table touches during meal periods to gather guest feedback on service and food quality, using insights to improve overall guest experienceRespond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfactionFind solutions to guest issues such as last minute changes in reservations, cancellations, etc. Ensure guest privacy and security by correctly following hotel proceduresAttempt to limit problems and liability related to customers' drinking by following TIPS practicesEnsure team members are aware of all applicable laws regarding alcoholic beveragesMonitor beverage staff to ensure proper portion control and maintain low beverage costFollow SafeStaff sanitary compliance throughout all areas and TIPS recommendations for serving alcohol responsibly by identifying and preventing over-service, sales to minors, and intoxicated individualsMonitor hours and watch the flow of business, make cuts appropriately as to not negatively affect the level of serviceEnsure daily side work has been completed prior to staff leavingCommunicate any issues with managers and the next shiftFoster a professional, inclusive, and collaborative team environment through positive communication, fairness, and strong interdepartmental relationshipsMaintain professionalism with team members, managers, and guestsEnsure team members are treated fairly and equitably; prioritize team member retentionMaintain a professional working relationship and promote open lines of communication with all management and team membersReview staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being metMaintain and monitor “Lost and Found” procedures and policies according to standardsComply with all safety standards and regulations to encourage safe and efficient hotel operations and OSHA guidelinesRespond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily availableMaintain compliance with Fenway Hotel and Mainsail Lodging & Development core valuesMaintain regular attendance in compliance with Fenway Hotel and Mainsail Lodging & Development’s policy, following a schedule which will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming which includes wearing proper professional attireAttend meetings & work varying shifts as necessaryAssist servers, server assistants, and hosts on the floor during meal periods and peak timesSupervise daily shift operations working with F&B ManagersMaintain service and sanitation standards in restaurant, bar/ lounge, and room service areas in compliance with the state regulationsComplete all required training from Mainsail Corporate and as directed by F&B Manager, Assistant Managers, and Director of F&BMonitoring banquet service, including overseeing events as needed and working closely with Banquet Captain team on ensuring high levels of service and quality productOther tasks as assigned by leadership Hospitality/Conduct Requirements Be knowledgeable about and follow the company's mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership and ensure guest satisfaction. Education & Experience High School diploma, GED or higher required 5 or more years of Front-of-House restaurant experience required SafeServ and TIPS training or ability to obtain within 90 days of employment required Open Table and POS system experience preferredPrevious hospitality experience, fine dining and wine knowledge preferred Excellent customer service and cash handling skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. computer, POS, etc.. Physical Demands Ability to sit or stand for extended periods of timeAbility to lift, push, pull up to 50 lbs Ability to bend frequently Ability to communicate clearlyCorrected vision to normal rangeAbility to work long hours as needed Mental Demands Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high-pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Benefits Full-time Associate Benefits Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Part-time Associate Benefits All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement 24 Hour Operation Info NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.