F&B Supervisor

About the Role

This supervisory position requires strong communication skills, the ability to manage multiple tasks, and a commitment to completing paperwork. The role involves overseeing day-to-day restaurant operations while maintaining high standards of guest service and adhering to Biltmore Standard Operating Procedures (BSOP’s).

Responsibilities

• Maintain positive customer relationships to ensure 100% customer satisfaction.
• Conduct daily and monthly training meetings with staff.
• Perform daily facility maintenance checks for cleanliness and safety issues.
• Handle employee-relation issues, including documenting and counseling employees.
• Adhere to, explain, and maintain policies and procedures in all operational areas.
• Maintain proper staffing levels.
• Order supplies as needed.
• Use the Refine computer program to update prices and descriptions.
• Perform daily bar checks to ensure cleanliness, sanitation, and stock levels according to par.
• Ensure food standards for proper presentation, quality, portion size, and timing.
• Attend monthly staff meetings.
• Conduct end-of-month food and liquor inventory.
• Assist the manager with day-to-day operations.
• Ensure employees report to work on time, groomed, and in proper uniform.
• Assist with employee training.
• Perform other duties as assigned.

Requirements

• High School Diploma (required); Associate’s Degree (preferred).
• Minimum two years’ experience in a high-volume restaurant.

Skills

• Ability to speak, read, write, and understand English.
• Proficiency in accurate mathematical calculations.
• Legible communication and clear direction-giving.
• Attention to detail, speed, and accuracy in task performance.
• Strong prioritization and organizational skills.
• Ability to think clearly, remain calm, and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand and anticipate guest service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and resort data.
• Basic to advanced computer skills, including keyboard use and typing.
• Ability to work in a dynamic, constantly changing environment.
• Adept at multitasking.

Physical Demands

• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Stand, sit, or walk for extended periods or an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate office equipment requiring finger dexterity.
• Communicate verbally and through hearing and visual acuity.
• Visually focus on a computer for extended periods.
• Adapt to moderate indoor temperatures controlled by hotel environmental systems.

Success Criteria

• Meet or exceed measurable targets month-to-month (e.g., sales, labor costs, food/liquor costs).
• Maintain consistent food quality and low comps.
• Ensure consistent cocktail quality.
• Uphold the highest standards of restaurant cleanliness and upkeep.
• Keep labor costs low while maintaining service standards.
• Encourage repeat local business.
• Ensure liquor and food costs remain below projections.
• Ensure staff adherence to BSOP’s.
• Demonstrate teamwork and cooperation within the team and across departments.
• Anticipate and meet guest needs with a warm, friendly, and professional demeanor.
• Deliver work with energy, urgency, and resourcefulness.
• Maintain a composed and professional demeanor under pressure.
• Exhibit trustworthiness, responsibility, and personal integrity.
• Demonstrate excellent attendance, punctuality, and reliability.
• Use time effectively and prioritize tasks efficiently.
• Practice attentive and active listening.

Licenses or Certifications

• Must complete Safe Serve Alcohol Vending Course.

Grooming Standards

All employees must maintain a neat, clean, and well-groomed appearance per Biltmore Hotel standards.