F&B OUTLET ASSISTANT MANAGER

About the role

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. WE LOVE OUR WORK.

Responsibilities

• Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.
• Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory.
• Assist Food & Beverage Manager with administrative duties, as assigned.
• Responsible for ensuring compliance with all regulatory requirements