F&B Manager
About the role
The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.
Responsibilities
- Display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by The Rose Gaming Resort
- Ensure incoming staff complies with company policy
- Create and maintain a positive work environment rooted in professionalism, empathy, fun, respect, and ongoing learning
- Train staff to follow restaurant procedures
- Maintain safety and food quality standards
- Keep customers happy and handle complaints
- Organize schedules and keep track of employees' hours
- Record payroll data
- Order food, linens, gloves, and other supplies while staying within budget limitations
- Supervise daily shift operations
- Ensure all end of day cash outs are correctly completed
- Coordinate daily front- and back-of-house restaurant operations
- Control operational costs and identify ways to cut waste
- Appraise staff performance
- Interview/recruit new employees
- Interact with guests to get feedback on product quality and service levels
- Interview and hire, plan, train, assign and direct work; appraise performance; reward and discipline; address complaints and resolve problems; provide feedback to management as to operating policies and procedures, and suggestions on how to make the Food & Beverage Department run more efficiently and cost-effectively
- Supervise food outlet operation and staff for employee dining, short order, fast foods, and deli dining type services
- Responsible for the overall direction, coordination, and evaluation of the assigned department
- Perform additional job duties as assigned by Sr. Director, Hospitality
- Perform other duties as assigned
Qualifications
- Bachelor's degree in related field OR minimum of 5 years progressive work experience in food and beverage operations to include three (3) years in a supervisor capacity
- Two (2) years' work experience with financial documents including budgeting, food cost analysis, and labor cost analysis required
- Must be at least twenty-one (21) years of age
- Must be able to stand for longer than 8 hours
- Ability to lift, push and pull up to 50 pounds
Certificates, Licenses, and Registrations
- Virginia Racing Commission License
- Valid Driver's License with a minimum of three (3) years driving experience
Physical Requirements & Working Conditions
While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
Compliance Responsibilities
- Attend required training sessions offered by the Company
- Obtain and retain required license(s)
- Perform the duties described in compliance with local laws and regulations
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
- Have knowledge of the Property's programs to address problem gaming
- Report any acts of wrongdoing of which the Team Member may have knowledge