F&B Hotel Front of House Lead - Legoland California Hotels

About the role

Help lead our Hotel Food and Beverage Front of House team and set the standard for hospitality at LEGOLAND Resort. Guide and mentor your team to ensure exceptional dining experiences for our guests. We’re looking for team players who are organized, focused, accountable, and above all, carry a positive attitude every day.

Responsibilities

• Work effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests.
• Lead and work effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests.
• Act as and perform necessary duties in the absence of assistant manager.
• Coordinate and assist in maintaining a clean and organized work and storage area, including sweeping, mopping, washing, scrubbing, and polishing kitchen surfaces.
• Ensure proper stock of supplies and products through shop inventory and ordering when necessary.
• Ensure all food products meet quality standards; promptly alert management and remove any items that do not meet these expectations.
• Oversee when team members take breaks and/or lunches, adhering to local labor laws, to ensure meal violations and overtime (unless authorized) are limited.
• Greet and seat guests in a friendly, efficient and courteous manner. Ensure needs or requests are accommodated and allergy concerns are escalated.
• Direct and participate in maintaining the cleanliness and appearance of the front-of-house environment, including sweeping and mopping floors, clearing tables, scrapping dishes and ensuring buffet services are tidy and presentable for guests.
• Lead and engage in the delivery of food and beverages, ensure stations are well-stocked, and manage the upkeep of coffee, drink, and soda stations to enhance guest satisfaction.
• Work closely with the kitchen staff, providing help where needed to optimize the guest experience.
• Support all Front of House employees by stocking supplies, cleaning all working areas, and assisting with basic prep work as needed.
• Manage and count inventory for locations as needed.
• Assist with catering and special events as needed.
• Adhere to the uniform policy.
• Adhere to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

• 1 year of Food and Beverage Service Experience preferred.
• Strong problem-solving abilities and organizational skills.
• Proficiency in Microsoft Office applications (Outlook, Word, PowerPoint, Excel).
• Able to pass a Food Handler certification exam.
• Sufficient education or training to read, write, count and follow verbal and written instructions.
• Be able to work quickly and concisely under pressure.
• Available to work holidays and weekends as well as shorter or longer hours due to business volume.

Physical Requirements

• Frequent lifting, pushing, pulling, bending, squatting, and stooping.
• Expect constant walking and standing during shifts.
• Occasional crawling and climbing.
• Regularly lift and carry items weighing 20 to 40 pounds, including lifting trays overhead as part of food exposition duties.
• Ability to lift up to 60 pounds.
• The role will require wearing uniforms and Personal Protective Equipment (PPE).
• Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at-risk conditions.
• Exposure to extreme temperature changes.

Adaptability and a positive demeanor are essential in this dynamic environment.

Pay

The hourly rate for this position is $19.00 to $19.38.

Benefits

• Comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Retirement savings plans like 401(k).
• Paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.