F&B Host/Hostess - Guest Experience Ambassador

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, offers a unique opportunity to work in a place of exceptional art and elegance, where history and culture meet Venetian style. Known for impassioned service, a delectable culinary experience, and an intimate wellness haven, the hotel is a reference point for the world's elite during international events such as the Biennale, Carnival, and the Venice Film Festival.

About the role

This full-time position reports to the Restaurant Manager and is part of the Food & Beverage department.

Responsibilities

• Ensure guests are welcomed in a warm and professional manner and supervise the entrance of the restaurant.
• Manage reservations by phone, email, and in person, recording guests’ preferences.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Possess comprehensive knowledge of the menu content and maintain a thorough understanding of all standards.
• Liaise with the Event and restaurant teams for special events and occasions.
• Coordinate with other departments (F&B, Sales, and Front Office) for VIP guests and special celebrations.
• Supply guests with directions and information regarding the restaurant and the hotel.
• Provide support for any reasonable task requested by Management.

Requirements

• Fluent in English and Italian.
• Understanding of luxury hospitality F&B operations.
• Experience in the same role in fine dining restaurants is an advantage.
• Warm, people-oriented demeanor with a team-player attitude.
• Positive outlook and dependability.
• Excellent personal presentation and interpersonal skills.

Benefits

• Professional career progression at an international level across 10,000 Marriott hotels.
• Learning and development opportunities online, on the job, and in class.
• Discounts on hotel rooms, gift shop items, food, and beverage.
• Experienced management and motivated, engaging colleagues.
• Participation in charity events, wellbeing activities, and voluntary work in the Venice community through the TakeCare program.
• Canteen service and uniform provided.