F&B Cashier/Server

Full-time position reporting to the Front House Supervisor.

About the role

The Cashier/Server is responsible for providing fast, friendly, and courteous service while taking food and drink orders and serving guests. Monitor guest needs.

Responsibilities

• Adhere to all regulatory requirements from Gaming Commission, State, and Federal agencies.
• Follow departmental Internal Controls, Mistequa Casino Hotel Team Member Handbook, SMILE service standards, and Core Values.
• Maintain a positive and productive attitude with guests and team members.
• Take orders, serve guests, present checks, accept payments, and provide change.
• Operate a cash register (till).
• Learn the menu and garnishes; verify order accuracy before serving.
• Keep items stocked and maintain the beverage center.
• Stay informed about current Casino promotions and events; promote them to guests and encourage sign-ups for the players club.
• Serve alcoholic beverages following protocol, including assessing guest eligibility.
• Maintain a clean and orderly work station, buss tables, and clean the dining area.
• Work shifts and/or events at the Hotel as required.
• Ensure accuracy and thoroughness of departmental records and reports.
• Attend regularly scheduled departmental meetings to facilitate information flow.
• Assist in maintaining floor security by reporting suspicious activity to Management and Security.
• Work shift work, holidays, weekends, and special events.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age.
• High school diploma or GED preferred.
• Cash handling experience preferred.
• Excellent guest service skills.
• Ability to work effectively in a team and independently with good judgment.
• Good math skills.
• Must obtain a food handlers card within 30 days of employment and keep it current.
• Must obtain a Class 12 servers permit within 30 days and keep it current.
• Must be able to work in a fast-paced environment and handle periodic conditions of extreme urgency.
• Must be able to communicate effectively with team members, guests, and outside contacts.
• Must be able to move around all work areas effectively and efficiently.

Physical Demands

• Regularly required to talk or hear.
• Regularly required to stand or walk for long periods of time.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Frequently required to lift and carry up to 55 pounds.
• Specific vision abilities required include close vision, distance vision, and color vision.
• May be required to taste or smell.

Work Environment

• Moderate to loud noise levels.

Regulatory and Compliance Responsibilities

• Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casino.
• Perform duties in compliance with local laws and regulations.
• Take necessary steps to ensure minors are not allowed to gamble, loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Knowledge of ordinances, regulations, laws, policies, and procedures relating to the department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or appropriate levels of Management.

Pay

$17.13 per hour plus tips.