F&B Attendant- Omaha

About the role

The Food & Beverage Attendant is responsible for delivering exceptional guest service by preparing and serving food and beverages in accordance with established quality, presentation, and food safety standards. This position creates a welcoming dining experience by accurately taking orders, preparing menu items, maintaining clean work areas, and ensuring every guest receives prompt, friendly, and professional service.

Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
• Deliver prompt, friendly, and professional service to every guest
• Accurately take food and beverage orders while providing menu recommendations based on guest preferences
• Prepare food and beverage items according to recipes, quality standards, and presentation guidelines
• Review completed orders with guests to ensure accuracy and satisfaction
• Process guest transactions and follow established cash-handling procedures
• Maintain current knowledge of menu items, daily specials, and promotions
• Clean, sanitize, and organize workstations in accordance with health department standards and company procedures
• Maintain appropriate inventory and complete assigned side work throughout each shift
• Ensure compliance with all food safety, sanitation, company policies, internal controls, and applicable government regulations
• Participate in required meetings, training sessions, and ongoing development opportunities
• Maintain a professional appearance and uphold exceptional guest service standards
• Work collaboratively with team members to ensure efficient restaurant operations
• Perform other duties as assigned

Qualifications & Experience

• Must be at least 19 years of age
• High school diploma or equivalent
• Strong customer service and communication skills
• Ability to operate mobile devices, tablets, and touchscreen point-of-sale (POS) systems
• Ability to multitask and work efficiently in a fast-paced environment
• Commitment to delivering exceptional guest service and maintaining ethical standards
• Previous food service, restaurant, server, or hospitality experience preferred
• Experience with cash handling and point-of-sale systems
• Food Handler Certification (preferred or required upon hire, as applicable)
• ServSafe Certification
• TIPS Alcohol Certification

Work Environment & Physical Requirements

• Ability to stand and walk for extended periods throughout scheduled shifts
• Frequent lifting, carrying, pushing, and pulling of food trays, beverage containers, and restaurant supplies up to 30 pounds
• Frequent bending, reaching, and repetitive hand movements
• Ability to work in a fast-paced restaurant and casino environment with exposure to varying temperatures, kitchen equipment, noise, and crowds
• Frequent interaction with guests, team members, and management while maintaining a positive and professional demeanor

Schedule

Must be available to work flexible schedules, including days, evenings, weekends, holidays, and peak business periods based on operational needs