F&B Applebees/IHOP Kitchen Shift Supervisor FT

About the Role

Assists the Sous Chef with all areas of food production, sanitation, presentation, cost control, training of staff, and organization of the different food operations.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities of team members, including performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, planning, assigning, directing work, addressing complaints, and resolving issues.
• Ensure all prepared food products meet established specifications and standards.
• Ensure proper levels of food are prepared based on forecasted needs and promptly delivered to designated outlets.
• Ensure optimum levels of labor are used to perform the required level of production.
• Ensure standardized recipes are followed.
• Responsible for complete setup, stocking, and service of assigned food outlets using specified methods during assigned shifts.
• Complete required daily financial reports.
• Monitor inventory, including par levels and rotation of products, and assist with budgetary controls by following established cost containment standards.
• Communicate variances from standards expectations to cooks, station attendants, and utility staff.
• Maintain a sanitary, neat, clean, organized, safe, and comfortable environment for team members and guests.
• Review menu items and make changes as directed by Chefs.
• Ensure kitchen equipment is handled safely and with reasonable care.
• Report any injuries immediately and practice proper hand washing and sanitation rules.
• Report defective equipment or safety hazards immediately to Chefs.
• Give direction to Head Cooks and follow up on duties.
• Prepare dishes/food items for special events.
• Ensure food items are appealing, tasty, and creative.
• Conduct food spot testing and auditing for quality, presentation, and portion control.
• Assist Chef with the annual budget process and make recommendations regarding staffing, menu items, training, and kitchen equipment.
• Ensure all kitchen staff adheres to safety and sanitary rules, regulations, and standards according to the health department and risk management.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain the security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with property-established Anti-Money Laundering policies.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of two (2) years of progressive experience in a hotel, resort, casino, or high-volume restaurant.
• Culinary Degree preferred.
• Strong communication skills in English, both written and oral. Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors, and all staff.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, climb, and bend for extended periods.
• Reach with hands and arms, talk, and listen on a regular basis.
• Must be able to concentrate for prolonged periods.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
• Must be able to communicate effectively in person or using telecommunications equipment.
• Must have hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Back of the house, casino floor, and normal office setting.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature-controlled environment with varying noise levels; may be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to risks associated with resolving issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, and multiple colored lights.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check necessary to obtain and maintain the license.
• Responsible for keeping all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.