F&B Applebees/IHOP Host/Cashier FT

Reports to Food & Beverage Shift Lead.

About the Role

The Host/Cashier performs a dual role serving as cashier and hosting guests. Assigned role changes from day to day depending on business needs. The host/cashier is responsible for meeting, greeting, and welcoming guests to the venue. When cashiering, this position is responsible for obtaining proper payment for guest meals. When hosting, this position will ensure guests are seated in a timely fashion by rotating seating to servers in a fair and consistent manner.

Responsibilities

• Ensure compliance with the applicable Tribal, Federal, and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Greet guests and provide quick, attentive, friendly, and professional service while maintaining a positive demeanor and pleasant attitude.
• Seat guests in a timely manner.
• Ensure optimum service levels by rotating server stations in a fair and consistent manner.
• Communicate accurately with guests regarding approximate wait times.
• Observe guests and anticipate needs.
• Efficiently process food and beverage orders and purchases through Point of Sale (POS) System.
• Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests.
• Collect funds for all products sold.
• Promptly and professionally handle guest issues and communicate problems and concerns to management.
• Maintain knowledge of and provide guests with information about menus, promotions, programs, and various gaming options such as Slots, Poker, and Bingo.
• Offer suggestions to guests about food and beverage options when necessary.
• Handle cash accurately and prepare bank slips for the next shift.
• Properly verify and enter coupons, promotions, and other house accounts.
• Maintain a clean, sanitized, and orderly work environment by using various types of supplies and cleaning chemicals in accordance with health and safety standards.
• Follow proper sanitation procedures at all times.
• Use personal protective equipment as required.
• Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Restock all items needed within allocated time before the end of each shift.
• Balance cash drawers, credit cards, coupons, and house accounts which must be presented to Cage in a clear sealed bag with all required information at the end of each shift.
• Maintain a professional and neat appearance at all times.
• Display a courteous and friendly attitude to all team members and guests.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, and IRS Currency Transaction Reports, and property-established Anti-Money Laundering policies.
• Maintain accurate MTL, MIL, CTR, and SAR as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Gaming industry experience preferred.
• Experience in cash handling preferred.
• Experience with guest service preferred.
• Strong communication skills in English, both written and oral. Spanish or other language skills a plus.
• Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, and all staff.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate teamwork.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• Must be able to concentrate for prolonged periods.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
• Must be able to communicate effectively in person or using telecommunications equipment.
• Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Occasionally lift and/or move up to 30 lbs.

Work Environment

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature-controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends, and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated with resolving issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including artificial fluorescent lights, flashing lights, strobe lights, and multiple colored lights.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check necessary to obtain and maintain the license.
• Responsible for keeping all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
• Must participate in the tip reporting program.