EyeCare Advisor

Requisition ID: 945106 • Store #: 000541 • Position: Part‑Time • Total Rewards: Benefits/Incentive Information

About the role

LensCrafters is a place for visionaries, pairing state‑of‑the‑art technology with a personal approach to eye care. The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience, ensuring all patients receive the highest quality optometric care, and linking the doctor and retail functions together.

Responsibilities

• Greets customers within 30 seconds and answers the telephone within three rings in a friendly, courteous manner.
• Explains required paperwork, tests, products, and services; reviews prescriptions and patient information carefully, consulting with the optician, managing doctor, or retail management as needed.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied‑customer situations and acts quickly for resolution.
• Demonstrates knowledge of appointment‑book scheduling procedures and computer operations.
• Handles and files all patient records in an organized, HIPAA‑compliant manner.
• Places contact‑lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system, entering customer/patient and prescription information with accuracy; collects payments, processes credit cards, layaways, discounts, insurance, and coupons following security procedures.
• Explains “One Hour” processing and expected delivery times to customers.
• Maintains store appearance and visual displays according to company guidelines.
• Maintains a safe working environment for associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

Retail responsibilities

• Demonstrates strong product knowledge; accurately describes features and benefits of various lenses and frames.
• Assists customers in selecting frames and lenses that suit their vision, lifestyle, and budget.

Doctor’s office responsibilities

• Performs all pre‑examination testing with accuracy and attention to detail; explains measurements and answers patient questions.
• Provides coaching and guidance on the care and handling of contact lenses using clinical and product knowledge.
• Maintains and disinfects contact‑lens inventory; offers clinical support to the optometrist as needed.

Qualifications

• Basic qualifications: High school graduate or equivalent; strong customer service skills; knowledge of current fashion trends; strong communication and listening abilities; problem‑solving ability; familiarity with cash registers, computers, and calculators; organization and sales skills; strong basic math; knowledge of office and store merchandise.
• Preferred qualifications: Previous experience in customer service, retail, and/or optical; strong interpersonal skills.

Pay

Pay range: $20.67 – $29.22 per hour. Compensation is determined by geography, experience, qualifications, skills, and local minimum‑wage requirements. A competitive bonus and/or commission plan may also be offered.

Benefits

The total rewards package may include health care, retirement savings, paid time off/vacation, and various employee discounts.