EyeCare Advisor

Company Overview

LensCrafters is a place for visionaries, pairing state‑of‑the‑art technology with a personal approach to eye care. As part of EssilorLuxottica, a global leader in vision care products, LensCrafters serves over 200,000 employees worldwide, driving transformation in the eyewear and eyecare industry.

General Function

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience, ensuring all patients receive the highest quality optometric care, and linking the doctor and retail functions to meet store key performance indicators.

Major Duties & Responsibilities

• Greets customers without delay (within 30 seconds).
• Answers the telephone promptly (within three rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products, and services.
• Reviews prescriptions and patient information carefully; identifies special needs and consults with the optician, managing doctor, or retail management as necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied‑customer situations and acts quickly for resolution.
• Demonstrates knowledge of appointment‑book scheduling procedures and computer operations.
• Handles and files all patient records in an organized, efficient manner in accordance with HIPAA.
• Places contact‑lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system, inputting customer/patient and prescription information with accuracy and attention to detail.
• Collects proper payment following company security procedures and manages change for credit cards, layaways, discounts, insurance, and coupons.
• Explains “One Hour” processing and expected delivery times to customers.
• Maintains store appearance and ensures visual displays follow company guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

Retail

• Demonstrates good product knowledge and accurately describes features and benefits of various lenses and frames.
• Assists customers in selecting frames and lenses best suited to their vision, lifestyle, and budget.

Doctor’s Office

• Performs all pre‑examination testing with accuracy and attention to detail, explaining measurements and answering patient questions.
• Provides coaching and guidance on the care and handling of contact lenses using clinical and product knowledge.
• Maintains and disinfects contact‑lens inventory; provides clinical support to the optometrist as needed.

Basic Qualifications

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Preferred Qualifications

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Pay Range

$19.81 – $28.01 per hour. Employee pay is determined by geography, experience, qualifications, skills, and local minimum‑wage requirements. A competitive bonus and/or commission plan may also be offered.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts as part of a first‑class total rewards package.