Extra Care Area Manager

Up to £65,000 per annum, full-time.

About the role

We are seeking an Area Manager with expertise, commitment, and values to make a real and positive difference to the lives of older people with care and support needs. You will lead and manage the delivery of high-quality care and support to people living in our 6 Extra Care services in Brent and Harrow. You will be dedicated to delivering person-centred services that enable people to enjoy a great quality of life.

Responsibilities

• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of staff
• Disciplinary and grievance management
• Investigation and follow-up of concerns, complaints, and suggestions
• Assessment and allocation of new service users
• Partnership working

Requirements

• Relevant health or social care qualification
• At least 4 years of supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs
• Experience and skills in contract management, quality assurance, and performance management
• Ability to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals, and other agencies
• Commitment to re-enablement principles and leading staff to provide care and support that promotes dignity, wellbeing, and independence
• Knowledge and understanding of dementia and common health-related needs (helpful but not mandatory)

Skills

• Excellent verbal and written communication skills
• Professional and accountable approach
• Ability to foster a warm and inclusive atmosphere in services
• Promotion of a responsive, person-centred culture and excellent customer care

Benefits

• Support for ongoing professional development, including practitioner and management training

Initially based in Harrow/Brent, with potential to extend management insight to other services in London, Essex, and surrounding areas.