Extended Service Contract Sales Representative

About Us

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you’ll find more than just a job; you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

Responsibilities

• Handle inbound customer calls regarding extended service contracts.
• Educate customers on coverage options, benefits, and value.
• Assess customer needs and recommend tailored solutions.
• Conduct permission-based follow-up calls with sales leads.
• Document customer interactions and sales outcomes.
• Deliver clear, professional product presentations.
• Serve as a Subject Matter Expert and Brand Ambassador.
• Complete ongoing sales, product, and compliance training.
• Meet sales, quality, productivity, and KPI goals.
• Participate in coaching and performance development.
• Address customer inquiries and provide recommendations as needed.
• Manage multiple tasks while maintaining strong organization.
• Apply feedback and coaching quickly and effectively.

Requirements

• 2+ years of consultative or solutions-based sales experience.
• Proven success in commission-based sales.
• 1+ year of customer service experience, preferably in a call center.
• High school diploma/GED required; college preferred.
• Strong verbal, written, and active listening skills.
• Professional, customer-focused communication style.
• Excellent organization, multitasking, and time-management skills.
• Proficient with Windows, Microsoft Office, and web-based systems.
• Ability to complete required testing and obtain necessary licensing.
• Must meet background screening requirements.
• Reliable attendance and schedule flexibility.
• Receptive to coaching and able to apply feedback quickly.

Work at Home Requirements

• High-speed Internet via wired ethernet connection (no Wi-Fi, Satellite, or Cellular Hotspot/Cellular Internet).
• Upload speed of 3Mbps; Download speed of 10 Mbps.
• Internet service provider (ISP) must be highly stable with 1% or less packet loss.
• Latency under 100ms.
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended; 3.5 mm and gaming-style headsets are not approved).
• Available cell phone or tablet to install required 2FA software for Multifactor authentication.
• Second computer monitor required.

Benefits

• Set schedules (majority of shifts are 40 hours per week).
• Medical, dental, vision, and life & accident insurance for full-time employees.
• Paid Time Off (PTO).
• Opportunity to further education and earn a college degree through Qualfon University.
• Free access to personal and professional support through our care coaches.

Pay

USD $20.00 per hour.