Extended Handler - Bodily Injury - National General
About the role
We are seeking an Extended-Handled Bodily Injury Adjuster to join our team. This role manages attorney-represented auto injury claims from start to finish, ranging from soft-tissue injuries to more complex cases, including some fractures and disc injuries. While the team primarily handles claims in North Carolina and Virginia, there may also be exposure to Maryland, West Virginia, and Delaware. Experience with MMR is a plus.
Responsibilities
- Determines subrogation or fraud potential and how to handle for complex cases
- Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
- Handles investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
- For claims involving injuries (if handled), learns how to review, evaluate, and negotiate moderate to complex injury claims
- Recognizes and identifies body parts of a vehicle and understanding other potential property damage
- Identifies customer needs and works to meet those needs using appropriate customer service skills
- Mentors junior employees
Skills
- Automobile Accidents
- Case Management
- Claims Administration
- Claims Resolution
- Claims Review
- Customer Service
- Fractures
- Negotiation
- Personal Injury Claims
- Relationship Management
- Subrogation Claims
Pay
Base compensation offered for this role is:
- BI Adjuster Cons I: $50,000 - $74,120
- BI Adjuster Cons II: $56,000 - $82,500
- BI Adjuster Sr Cons I: $68,500 - $104,100
Compensation is based on experience and qualifications. Total compensation for this role may also include incentive pay (e.g., commission, bonus) if applicable.
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs for eligible remote employees
Employees working from home must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.