Extended Case Management Intern (Fall 2026)

About the role

The Extended Case Management (ECM) team provides case management services to up to 400 new clients each year at the IRC in Silver Spring. The team works directly with new refugees, asylees and other humanitarian immigrants resettling in the DC Metro area; utilizing a holistic 2Gen household approach for the families served, the team addresses both short-term and long-term barriers to support overall well-being in the US.

Responsibilities

• Conduct check-in calls and send messages to clients to determine the status of any unresolved service provision and provide guidance or assistance with the support of supervisor.
• Submit and follow up with a variety of external referrals, including for English classes, health screenings, and housing assistance programs.
• Aid clients with scheduling and teaching them how to navigate various organizations, such as public benefit offices or medical offices.
• Aid clients with completing and following up on applications for public benefits, Medicaid, childcare vouchers, social security cards, and more.
• Research and build community resources to fill any gaps in services.
• Provide clients with public transportation orientations in the field if needed.
• Regularly track service provision through electronic data entry and organize required client documentation.

Qualifications

• Current undergraduate, graduate student or less than 12 months out of school.
• Minimum 24 hours per week, three-month commitment and three full working days per week; full-time 32-37.5 hours per week highly preferred.
• Proficient digital literacy skills (e.g., MS Excel, Outlook, and Word) and the ability to learn new software and tasks.
• Organized and attentive to detail.
• Ability to work independently and multi-task.
• Strong verbal and written communication skills.
• Interest in working in a global environment.
• Knowledge of or interest in learning about public benefits and other community resources.
• Ability to build out community resources is a plus.
• Driver’s license and access to a reliable, insured vehicle is a plus.
• Fluency in Dari, Pashto, Haitian Creole, Spanish, or Ukrainian is a plus.

Learning Objectives

• Gain US resettlement agency experience.
• Acquire knowledge of internal programs and public benefits available to humanitarian immigrant families.
• Learn how to communicate with variety stakeholders population, including how to effectively utilize interpreters.
• Gain skills in building resources and coaching limited English proficiency clients.
• Learn tracking and reporting requirements for resettlement agencies and how capturing this data improves services.