Express Service Team Lead/Manager

About the role

Ourisman Chantilly Kia is seeking an Express Service Team Lead/Manager to oversee the express service department. The ideal candidate should have 2+ years of experience in Quick Lube/Express Service departments, managing appointments, walk-ins, and Pre-Delivery inspections for new vehicles.

Responsibilities

• Manage the flow of express service appointments, walk-ins, and Pre-Delivery inspections for new cars.
• Oversee the operation of the express service department, ensuring efficient workflow and customer satisfaction.
• Train and mentor team members to ensure they meet or exceed performance standards.
• Ensure compliance with all safety and quality standards.

Requirements

• Extensive lube tech experience.
• Experience managing express service appointments and walk-ins.
• Ability to work well with others and manage a team.
• Knowledge of automotive systems, including AC refrigerant, engine electronics, transmission diagnostics, EV diagnostics, and SRS system diagnostics.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Must be able to lift up to 50 pounds.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficient in using diagnostic equipment.
• Ability to multitask and prioritize tasks effectively.

Benefits

• Healthcare (medical, dental, vision).
• 401k plan.
• Paid vacation.