Express Service Team Lead/Manager

About the role

Ourisman Chantilly Kia is seeking an Express Service Team Lead/Manager to oversee the express service operations, including managing appointments, handling walk-ins, and performing pre-delivery inspections on new vehicles.

Responsibilities

• Manage the flow of express service appointments, walk-ins, and pre-delivery inspections for new cars.
• Lead and motivate a team of express technicians to ensure efficient service delivery.
• Ensure compliance with safety protocols and quality standards.
• Train and mentor team members to enhance their skills and certifications.
• Work closely with other departments to optimize service processes.

Requirements

• Extensive lube tech experience.
• Experience in Quick Lube/Express Service departments.
• Ability to work well with others.

Qualifications

• At least 2+ years of experience in express service departments.
• Knowledge of automotive systems, including AC refrigerant, engine electronics, transmission diagnostics, EV diagnostics, and SRS system diagnostics.
• Willingness to pursue and achieve certifications in relevant areas.

Skills

• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Proficient in using diagnostic equipment and tools.

Benefits

• Healthcare (medical, dental, vision).
• 401k plan.
• Paid vacation.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The position offers flexible scheduling to accommodate the needs of the team and customers.