Express Service Coach

About the role

The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will develop and maintain a direct relationship with assigned dealers and OEM field organizations, assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Responsibilities

• Develop and maintain a direct relationship with assigned dealers and OEM field organizations
• Assist with Dealer Launch Meetings and Dealer Workshop Meetings
• Install and sustain the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
• Perform Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
• Conduct Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
• Train Dealership staff on the job as outlined in the MSX Express Maintenance program documentation
• Provide timely and comprehensive completion of dealer action plans
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
• Adequately contact OEM National and Regional personnel monthly
• Submit Monthly field detail reports
• Submit Weekly time cards and expense reports

Qualifications

• At least 7 - 10 years of Dealership or Aftermarket management experience
• OEM dealer contact experience is a plus
• Excellent verbal and written communication skills
• Proficiency with Microsoft Word, PowerPoint, Excel
• Ability to leverage relationships to identify and sell the business case for change
• Analysis of dealer financials and operational assessments to establish improvement action plans
• Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Understanding, establishing, and implementing effective metrics to keep dealerships focused on growth and ROI
• Proficiency with PC applications in a Windows environment
• Training and utilizing all aspects of Automotive Tire Sales and automotive Maintenance sales
• Influence the sales personnel and technicians in the training processes and monitoring the results

Additional Information

• Travel 80% of the time required
• Highly motivated, self-starters with excellent customer relationship, communication, and facilitation skills
• Interest in working in a field environment with minimal supervision