Express Service Advisor

Build a Career. Help People. Be Part of a Team That Cares. At Doug Smith Subaru, we're looking for someone who enjoys helping people, communicating with others, and being part of a team. As an Automotive Service Advisor in our Express Maintenance Department, you'll be the face of our service drive—guiding customers through their vehicle's maintenance needs while helping them make informed decisions about caring for their Subaru.

About the role

We're not looking for someone to simply write repair orders—we're looking for someone who enjoys building relationships, solving problems, and creating an outstanding customer experience. This position is equal parts customer service, sales, and problem solving. Every day is different, and no two customers have exactly the same needs. If you enjoy staying busy, working with people, and making a positive impact on the customer experience, we'd love to meet you.

Responsibilities

• Welcome customers as they arrive and greet them at their vehicles.
• Listen to customer concerns and accurately document vehicle needs.
• Write repair orders and explain maintenance and repair recommendations.
• Review multi-point inspection results and manufacturer maintenance schedules.
• Help customers prioritize repairs based on safety, reliability, and budget.
• Coordinate with Express Technicians to keep vehicles moving efficiently.
• Keep customers informed throughout their visit.
• Assist with oil changes, tire rotations, battery replacements, tire warranty claims, emissions and registration services, and other maintenance needs.

A Day in the Life

This is not a desk job. You'll spend much of your day on your feet—meeting customers in the service drive, walking through the shop to communicate with technicians, checking vehicle progress, and visiting customers in our waiting area to answer questions and provide updates. Some days are fast-paced and require balancing several customers and repair orders at once. Success comes from staying organized, communicating well, and working together as a team.

Who Thrives in This Role?

This position is rewarding—but it isn't easy. The people who are most successful here are those who:

• Enjoy building relationships with people.
• Stay calm and organized in a fast-paced environment.
• Prefer being active rather than sitting behind a desk.
• Communicate clearly with customers and coworkers.
• Take ownership of problems and follow through.
• Can explain technical information in a way customers understand.
• Enjoy learning and improving every day.
• Value honesty, integrity, and earning a customer's trust.

We're looking for someone who wants to build a career—not someone simply looking for their next job.

Qualifications

• Automotive knowledge or experience preferred.
• Customer service or sales experience is a plus.
• Strong communication and organizational skills.
• Positive, team-oriented attitude.
• Basic computer skills.
• Must be at least 18 years old.
• Valid driver's license with a clean driving record.
• Ability to pass a pre-employment drug screen.

Don't have previous advisor experience? If you have strong communication skills, some automotive knowledge, and a willingness to learn, we'll provide the training to help you succeed.

Why Doug Smith Subaru?

Our customers trust us with one of the most important investments they own—their vehicle. We work hard every day to earn that trust through honesty, empathy, appreciation, respect, and exceptional service. We also believe in taking care of our team. We work together, support one another, and create an environment where people can grow professionally while enjoying coming to work. If you're looking for a long-term career, there are opportunities to advance within our service department and throughout the dealership.

Pay

Base salary plus performance-based commission. Typical annual earnings of $48,000-$72,000+, with top performers earning even more.

Benefits

• Health, Dental & Vision Insurance
• 401(k) Profit Sharing
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Ongoing Training & Career Development
• Advancement Opportunities
• Saturday lunch provided for the Service Team

Schedule

Full-time rotating schedule. Typical shifts are 7:00 AM-4:00 PM or 9:00 AM-6:00 PM (with lunch). Saturday shifts (7:00 AM-3:00 PM) rotate among the team, so you won't work every Saturday. Closed every Sunday.