Express Service Advisor

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the role

Chapman Chrysler Jeep is looking for an Express Service Advisor to join our dynamic team! In this role, you will educate customers on the value and importance of routine vehicle maintenance and recommend additional services or repairs based on their vehicle’s needs.

Responsibilities

• Schedule, confirm, and prepare for customer appointments to ensure an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage.
• Present maintenance recommendations based on needs as determined.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Recommend additional services and repairs based on the vehicle’s needs.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Follow up with customers regarding the status of their vehicle and satisfaction with service.
• Deliver prompt, efficient, and friendly customer service throughout the service experience.

Requirements

• Excellent interpersonal and customer service skills.
• Ability to explain vehicle needs and recommended services clearly and effectively.
• Motivated and persuasive, with the ability to drive sales growth.
• Proficient computer skills and the ability to adapt to new software.
• Valid Nevada driver’s license and clean driving record.
• Ability to work onsite in the Service Drive and climate-controlled shop and remain on your feet for extended periods.
• Must pass a pre-employment background check and drug screen.

Schedule

Monday, Wednesday, Thursday, Friday, Saturday, 7am-6pm (Off on Sundays and Tuesdays)

Pay

Uncapped Commission

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays