Express Lane Service Manager

Key Responsibilities

• Supervision and Leadership: Lead, mentor, and supervise a team of lube employees. Ensure all team members follow proper procedures and safety protocols.
• Service Management: Oversee and coordinate all quick lube services, including oil changes, fluid checks, filter replacements, tire rotations, and other routine maintenance tasks.
• Quality Control: Ensure all services are performed to the highest standards and in accordance with manufacturer specifications and company policies.
• Customer Interaction: Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction.
• Training and Development: Provide training and development opportunities for lube employees to enhance their skills and knowledge.
• Technical Documentation: Maintain accurate records of services performed, customer interactions, and inventory levels utilizing technology provided.
• Problem-Solving: Address and resolve any issues or complaints from customers or team members promptly and effectively.
• Safety and Cleanliness: Ensure the quick lube area is kept clean, organized, and safe at all times. Adhere to all safety regulations and procedures.
• Inspections: Conduct thorough inspections of vehicles to identify potential issues, such as leaks, worn parts, or other maintenance needs.

Required Skills And Qualifications

• Attention to Detail: High attention to detail to ensure quality and accuracy in all services performed to identify and prevent potential issues in all positions of the quick lube.
• Technical Skills: Some knowledge of vehicle maintenance and lubrication services.
• Leadership: Strong leadership and supervisory skills with the ability to motivate and manage a team.
• Customer Service: Excellent communication and interpersonal skills to interact effectively with customers and team members.
• Organizational Aptitude: Ability to learn organizational and time-management skills to handle multiple tasks and priorities.
• Problem-Solving: Ability to troubleshoot and resolve issues efficiently and effectively.
• Physical Stamina: Ability to perform physically demanding tasks, including lifting up to 50 pounds, ability to work with hands above head, climbing stairs, and standing for extended periods, including with reasonable accommodations.
• Teamwork: Ability to work collaboratively with other technicians and service personnel.

Education And Experience

• Minimum of 1 year in supervisory service role.
• Completion of a vocational training program in automotive technology is advantageous.

Benefits

• Starting at: $17.00/Hr. to $20.00/Hr.
• Benefits: Closed Sundays Competitive Bi-Weekly Pay and bonus structure Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement!!!

Pay

• Starting at: $17.00/Hr. to $20.00/Hr.

Schedule

• Full-time position with potential for weekend and evening shifts.