Export Specialist

Job Description

This position is responsible for transportation planning and the daily export operations for assigned regions.

This role interfaces with BDX/Bard affiliates, freight forwarders, DCs, plants, resolves discrepancies, and proactively identifies improvement opportunities.

• Maintain compliance with regulations and procedures in export operations.
• Manage and execute export shipments from distribution centers on a timely manner for the assigned regions.
• Team up with WW Business, Regions, and Carriers to generate efficiencies and process improvements in transit duration.
• Proactively communicate with customers and planners regarding order status, product availability, product information, credit status, and regulatory issues.
• Cook up activities with supply chain, warehouses, traffic and other client departments and locations, as needed, to ensure timely shipments of orders.
• Ensure export procedures/processes are utilized as designed by client plants, 3PL’s and logistics providers.
• Plan, coordinate, and optimize deliveries in TMS/SAP/JDE.
• Troubleshoot EDI transactions.
• Resolve discrepancies, mitigate risks & implement process improvements on shipment process, transportation, monitors GLPs on time performance and daily KPI reports in SAP.
• Provide training to new Customer Service Representatives and Specialists.
• Act as a resource to other department members regarding policies and procedures, and customer, product and regulatory information.
• Be adaptable and available to accept new assignments, or assist in other areas or departments, as required.

Basic Qualifications

• Excellent verbal and written communications skills.
• Demonstrated ability to work independently.
• Adept at setting priorities, meeting deadlines and managing multiple tasks. Proficiency in standard business computer applications.
• Problem solving and decision-making skills
• Strong teamwork

Required Education and Experience

• Bachelor’s degree in a related discipline. A strong background in a related international/export role may be considered in lieu of education.
• Minimum of 2 years' experience in a similar role (export, logistics, transportation, customer service, etc.).
• Prior experience in a related industry (medical device, pharmaceutical, FDA regulated).
• Minimum of 2-3 years’ experience with ERP systems (SAP, ECC, GTS, JDE), EDI transactions, transportation/warehouse management systems.
• MS Office (Word, Excel, Outlook) proficiency.